I create blended learning programmes.
Blended Work Experience Programme
Sector: Financial and Professional Services
Role in this project: Instructional designer
Click the workbook to find out more
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In my previous role as the Learning Content Manager at Connectr.
I designed and developed the Aon Work Experience Programme. Aon, a global insurance company, launched a Work Experience (WEX) programme to support talent from lower socio-economic backgrounds.
This programme, which will run from 2023 to 2025, employs a blended learning approach.
The pilot programme consisted of both a five-day virtual programme, hybrid programme( in-person sessions and virtual) and online modules, benefiting 150 students in Years 12-13.
The subsequent programme redesign has adopted three-day in-person sessions and online modules.
The programme includes speed networking, webinars, guest speakers, online modules, group tasks and online mentoring to enhance employability skills.
I also created quality training materials and workbooks for both the students and facilitators (volunteer employees).
The pilot programme was a resounding success, attracting over 80 students and supported by 100 volunteer employees.
An impressive 90% of participants are now considering a career in financial services, and 93% envision themselves in a company like Aon.
Connectr and Aon are committed to continuously improving the work experience programme.
This dedication has led to enhancing and optimising their learning content, ensuring the programme's quality and effectiveness.
The current delivery mode and format in 2024 is a three-day in-person learning experience complemented by online modules on the Connect platform.
Blended Learning: Smart Start Induction Programme
Sector: Charity-Homelessness
Role in this project: Project manager and instructional designer
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During my tenure as the Learning and Development Advisor from 2012-2018, St Mungo, one of the largest homelessness charities, faced challenges with regular induction programmes due to the schedules and needs of new starters, leading to a significant drop in attendance.
The Solution
To address this, I conducted a Learning Needs Analysis, which informed the development of a blended learning induction programme.
Following the learning needs analysis, I designed and implemented a new programme.
This programme combined local orientation, e-learning modules, and in-person workshops, offering an engaging and flexible learning experience.
The new strategy resulted in 75% of new starters completing the modules within three months, with high user satisfaction and improved manager involvement.
The success of this programme is driving further development of blended learning initiatives, enhancing St Mungo's commitment to effective staff development.
Digital learning programme with customised learning management system
Sector: International Development
Role: LMS specialist and Learning experience designer
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Project Summary
In 2020, the EBRD and Crown Agents launched the "Know How to…in a Crisis" digital training programme to help businesses manage the impacts of the Coronavirus pandemic.
As the Learning and Programme Manager, I implemented a customised learning platform for the programme and provided the instructional design for six e-learning modules.
The programme supported over 22,000 businesses in 30 economies, promoting sustainable economic growth for small enterprises.
Situation
The Coronavirus pandemic created multiple business crises across all economies; as part of their multi-million € emergency response the European Bank for Reconstruction and Development (EBRD) worked with Crown Agents to design and launch the “Know How to…in a Crisis” programme, a high-profile digital training project
The identified solution and implementation
As part of my role as the Learning and Programme Manager at Crown Agents, I implemented and configured a customised learning platform to support the deployment of all digital learning content, which included e-learning modules, video webinars, resources, checklists and toolkits.
These modules were designed to provide comprehensive support to micro- and small business owners and their staff, helping them mitigate and recover from the impact of the coronavirus pandemic and other crises.
I also contributed to the content creation of these six initial learning modules for the programme as part of a collaborative effort and worked on a further four business enhancement training modules once the programme evolved beyond the COVID-19 crisis period
Outcomes
This free-to-use digital programme supported over 22,000 businesses across 30 economies where the EBRD operates and was available in seven languages, which added considerable complexity.
Furthermore, feedback from participants demonstrated that this programme contributed to supporting micro and small businesses in surviving through the pandemic and achieving long-term sustainable economic growth.